Legal

Privacy Policy

Your photos are your property and your listings are your business. Here is exactly what we hold and who can reach it.

Last updated — August 2026

What we collect

Account details: your name, email address and, if you provide it, your agency or company name. Order details: the property address, property type, listing link and the production notes you write for us.

Production assets: the photographs you upload for each order and the videos we deliver back to you. Payment records: the amount, currency, status and provider reference for each transaction.

We do not receive or store your full card number. Card data is handled entirely by our payment provider.

Why we use it

To produce and deliver your videos, to keep you updated on order progress, to handle revisions and refunds, and to maintain a record of your purchases. We also use aggregate order data to understand demand and improve the service.

We do not sell your data, and we do not use your property photos to train third-party models.

Who can see your files

Access is enforced at the database and storage layer, not just in the interface. You can only see your own orders and files. A member of our production team can only access the files for an order assigned to them. Administrators can access all orders for support and quality control.

Photo and deliverable storage is private: files are never publicly listable and are served through time-limited, permission-checked links.

Service providers

We use a managed cloud platform for authentication, database and file storage, a payment provider for checkout, and an email provider for transactional messages such as order confirmations and delivery notifications.

These providers process data only to deliver those functions on our behalf.

Retention

Order records and delivered videos are retained while your account is active so you can re-download them. Source photos are retained for the period needed to complete production and any revision round, and are removed after that on request.

Ask us to delete your account and we will remove your personal data and files, keeping only the minimal transaction records we are required to hold.

Your choices

You can request a copy of your data, correct it, or ask for deletion at any time by emailing hello@roomflight.co. You can opt out of any non-essential email while continuing to receive order-related messages.

If you would prefer we never show your delivered work in our portfolio, tell us before production begins and we will honour that.

Security

Access is authenticated, permissions are enforced per row and per file, and transfers are encrypted in transit. No system is perfect, so we also keep the data we hold to the minimum required to run the service.

Contact

Privacy questions and requests go to hello@roomflight.co and we respond within one business day.